DownSouth Motorsports FAQ

If you have submitted your personal identifiable information during the process, the information you provided may be used by DownSouth Motorsports to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

If you have requested a DownSouth Motorsports brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from DownSouth Motorsports, please contact us via email at neil@downsouthmotorsports.com. Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that DownSouth Motorsports offers its customers. Disclosure of Personally Identifiable Information We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. DownSouth Motorsports takes great pride in having you as a customer and we will ensure your privacy as a customer. DownSouth Motorsports does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction. Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information. downsouthmotorsports.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

DownSouth Motorsports seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

DownSouth Motorsports reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at DownSouth Motorsports, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to sonny@downsouthmotorsports.com.

We are confident that your visit to DownSouth Motorsports is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-888-973-6967.

While many orders will ship directly from our warehouse, we do drop-ship from other suppliers. Most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping.

Wrong address or zip code used for the shipping address. When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information. Unforeseen circumstances at our business.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Return shipping is the customer's responsibility.

Returns are subject to a 15% Restocking Fee.

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. Downsouth Motorsports Inc reserves the option to choose the best carrier available at the time of shipment.

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii,Puerto Rico, Guam), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.

Orders over $200 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the 48 Contiguous United States. Free Shipping EXCLUDES orders requiring truck freight OR orders shipping to Alaska,Hawaii,Puerto Rico or Guam. "Free Shipping" DOES NOT apply to service work. Customer is responsible for shipping to us and back to them once the service work is complete.

Yes, within the lower 48 Contiguous United States

Yes, we can ship to Canada and the US Territories. Customer is responsible for any shipping costs and will be quoted shipping costs accordingly based on package dimensions / weight as well as value.

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-888-973-6967. Our team is available Mon - Fri 9:00 - 5:00 PM PST or us our online contact form.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Downsouth Motorsports reserves the right to cancel any order at any time under the following circumstances:

1 The product is no longer available or has been discontinued.

2 Downsouth Motorsports no longer carries the product.

3 A pricing discrepancy or error has occurred.

In the event of a cancellation, customers will be notified via email within 24 hours of placing the order. Any payments received for the canceled order will be refunded promptly. Downsouth Motorsports is committed to ensuring transparency and prompt resolution in such situations.

Free shipping via Ground only applies to the lower 48 Contiguous USA. Yes we do ship out of the country. Contact us via e-mail for a shipping quote and possible discounts on products for International shipping. E-mail us at: sonny@downsouthmotorsports.com

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 business days. If there are any known delays, we will let you know as soon as possible.

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

We do ship Internationally daily via UPS or other International carrier. Normal shipping to Canada is via UPS Ground standard to Canada. Buyer is responsible for any customs duties or taxes that are due once the order or orders arrive in his or her country.

No, for an example a Fox 2.0 Emulsion smooth Body shock with a 5/8" shaft is just to help control and existing suspension, such as a Leaf Spring or Coil Spring or Torsion type suspension.The nitrogen in an emulsion shock is there for dampening purposes only, not to support the weight of the vehicle.The Nitrogen in an Emulsion shock is a maximum of 200 psi per Fox.A Fox 2.0 Air shock will have a 1 1/4" shock shaft and the Nitrogen that is used in the shock will act as spring rate and still have valving in the shock as well to help control the suspension during its cycle. Fox 2.0 Air Shocks will hold a maximum of 500 psi of Nitrogen per shock per Fox.

No they do not, we have a universal one available that is similar to the Fox one. "2" Rubber Blocks and (2) Hose Clamps and the cost is $11.99 a kit. 1 Kit will do one remote reservoir for "1" shock.